Refund policy
If you're not happy with something you bought from us, we'll refund it. That's the royal promise of the Kingdom of Purrshire, and it covers every coffee, Barklands BBQ rub and Salty Siren seasoning.
How to ask for a refund
- Email purrshirecoffee@gmail.com within 30 days of delivery.
- Include your order number and which item you weren't happy with. A line on what went wrong helps us improve, but it isn't required.
- We'll reply within 2 business days and refund the item to your original payment method.
No need to send it back. Coffee and seasonings are food, so we don't ask you to return opened items.
When you'll see the money. Once we issue the refund, your bank or card company usually posts it within 5 to 10 business days.
Damaged or lost packages. If your order arrives damaged, or tracking shows it never arrived, email us with your order number (and a photo for damage). We'll send a replacement or a full refund, whichever you prefer.
Wrong item. If we sent the wrong item or grind, we'll ship the right one on the next ship day at no cost to you.
Shipping costs. Shipping is refunded when the problem was ours (damaged, lost or wrong item). For other refunds, we refund the item price.
Questions. Email purrshirecoffee@gmail.com or call +1 781-539-9322.